Refund Policy

Last Updated: June 2026

Thank you for choosing BhuNivas (bhunivas.com). This Refund and Cancellation Policy outlines the terms and conditions regarding the refund of payments made for premium services, subscriptions, and featured listings on our platform.

By purchasing any paid service on BhuNivas, you agree to this policy.

1. General Policy

BhuNivas acts as a digital real estate platform connecting buyers, sellers, landlords, and tenants. While basic property browsing and standard listings may be free, we offer paid services such as Premium Property Showcases, Top-Tier Agent Subscriptions, and Sponsored Advertisements.

Because these services are digital in nature and activated immediately upon successful payment, all sales are generally considered final. However, we understand that exceptional circumstances can occur, and we review refund requests on a case-by-case basis as outlined below.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Technical Errors: If you were charged multiple times for a single transaction due to a technical glitch on our website or payment gateway.

• Service Non-Delivery: If you purchased a premium listing or subscription, but the service was not activated on your account within 48 hours, and our technical team is unable to resolve the issue.

• Cancellation Before Activation: If you mistakenly purchased a premium service and request a cancellation before the listing or advertisement goes live on the platform.

3. Non-Refundable Scenarios

BhuNivas will not issue refunds in the following situations:

• Change of Mind: You decide you no longer want the premium listing after it has already been activated and published on the website.

• Property Sold or Rented: Your property is sold, rented, or leased out before the expiration of your premium listing or subscription period.

• Lack of Responses: We guarantee the visibility of your premium listing as per the purchased plan, but we do not guarantee a specific number of leads, inquiries, or successful property transactions.

• Policy Violations: Your account or property listing is suspended, removed, or banned by BhuNivas for violating our Terms & Conditions (e.g., posting fraudulent, incorrect, or misleading property details).

4. Third-Party Real Estate Transactions

Important Disclaimer: BhuNivas is an intermediary listing platform. We do not participate in the actual financial transactions between buyers and sellers, or tenants and landlords.

• We do not collect token amounts, booking fees, down payments, or rent on behalf of any user.

• BhuNivas is strictly not responsible for refunding any money exchanged directly between users (e.g., if a buyer pays an advance to a seller and the deal falls through). Users must handle such disputes legally and directly with the involved parties.

5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

1. Contact our support team within 7 days of the transaction.

2. Email us at contact@bhunivas.com with the subject line “Refund Request – [Your Registered Mobile Number]”.

3. Include your payment receipt, transaction ID, date of purchase, and a detailed explanation of why you are requesting a refund.

6. Refund Processing Time

Once your refund request is received, our team will investigate the issue and notify you of the approval or rejection within 3 to 5 business days.

• If approved, the refund will be processed and credited back to your original method of payment (credit card, debit card, UPI, or bank account).

• Please allow 7 to 10 business days for the credited amount to reflect in your account, depending on your bank’s processing time.

7. Contact Us

If you have any questions or require further clarification regarding our Refund and Cancellation Policy, please reach out to us:

• Phone: +91 8435537287

• Email: contact@bhunivas.com

• Address: Ward 08 Bhandi, Gaurela-Pendra-Marwahi, Chhattisgarh – 495119, India